At The Skylark Premium, we take pride in the quality of our craftsmanship. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy, we are here to assist you.
1. Returns Eligibility
To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags attached.
- Return requests must be initiated within 7 days of the delivery date.
- We only replace items if they are defective or damaged.
2. How to Initiate a Return
To start a return, please follow these steps:
- Email us at [navneetkumar2067@gmail.com] with your Order Number and the reason for the return.
- If your return is approved, our team will share the instructions for shipping the item back to our warehouse.
- Please ensure the package is securely packed.
3. Refunds
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for a different size, please contact us at [navneetkumar2067@gmail.com]. Please note that size exchanges are subject to availability.
5. Shipping Costs
- You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).
6. Non-Returnable Items
For hygiene reasons, the following items are not eligible for return or exchange:
- [Example: Personalized/Customized shirts or accessories]
- Items marked as “Final Sale” or “Clearance.”
7. Additional non-returnable items:
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
8. Contact Us
Have questions about your order? We are here to help.
- Email: [navneetkumar2067@gmail.com]
- Customer Support: [07409687270]
- Support Hours: [e.g., Monday – Saturday, 10 AM – 6 PM]